Sales Support Representative

The Sliding Door Company; Los Angeles (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

The Sliding Door Company in Los Angeles, CA is seeking a Sales Support Representative to qualify and manage incoming leads, schedule showroom and in-home visits, and support the sales team with timely responses to chats, calls, voicemails, emails and website inquiries.

You will act as a brand ambassador, maintain accurate CRM records, collaborate with Account Managers, and stay current on product launches to help the sales team convert opportunities.

Qualifications

• 3+ years of experience in sales support or customer service.
• Excellent customer service skills.
• Strong understanding of sales principles and customer service practices.
• Accurate data entry.
• Ability to manage multiple priorities.
• Hands-on CRM experience.
• Proficiency with Microsoft Outlook, Word, Excel, SharePoint, and OneDrive.
• Self-motivated team player with a strong work ethic.

Responsibilities

• Qualify and track incoming leads and manage them in the CRM.
• Schedule showroom and in-home visits for the sales team.
• Respond to customer and prospect queries via chats, calls, voicemails, emails, and the website.
• Call on open leads to confirm continued interest.
• Stay up to date with product launches and ensure the sales team is informed.
• Maintain CRM records with up-to-date customer information.
• Maintain regular contact with prospective customers/leads/accounts.
• Learn the product to become a product expert and CRM system expert.

Skills

Customer service

Sales principles

Data entry

CRM systems

Multitasking

MS Office

Typing speed 60-70 wpm

Team player

Attention to detail

Communication

Tools

CRM system

Microsoft Office

Job description

Position Overview

The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. As well as scheduling showroom and in-home visits for the sales team. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, emails, etc. We expect you to perform well in a team environment and have exceptional people skills.

Location

• HQ Office: 20235 Bahama St. Chatsworth, CA 91311
• This role is in-person

Responsibilities

• Work with the Account Manager and Account Executives (Sales Executives)to ensure leads are evaluated according to qualification criteria.
• Follow procedures and guidelines to properly qualify, assign, and distribute incoming leads.
• Provide support to Account Executives and respond to customer and prospect queries.
• Calling on open leads to qualify if they are still interested.
• Stay up to date with new products and feature launches and ensure the sales team is on board.
• Work within the internal CRM to ensure customer updates in the system.
• Maintain regular contact with prospective customers/leads/accounts.
• Learn the product to become a product expert.
• Learn the CRM system and become a CRM system expert.

Experience Required

• 3+ years' experience as a sales support specialist, customer service, or sales support associate
• Excellent customer service skills
• In-depth understanding of sales principles and customer service practices
• Expert data entry skills specializing in accuracy.
• Proficient in multitasking and managing multiple priorities simultaneously.
• Hands on experience with CRM systems
• Knowledge of Microsoft Outlook, Word, Excel, SharePoint, OneDrive, and basic Office programs.
• Self-motivated individual, strong work ethic, optimistic disposition, team player.
• Typing speed between 60-70 wpm.

Compensation

• Hourly: $20-21/hr (Based on experience)