Customer Service Representative

Trulite Glass & Aluminum Solutions; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401k match

Disability coverage

Job summary

Trulite Glass & Aluminum Solutions is seeking a Customer Service Representative to support customers via phone, fax, or email. You will verify orders in the CRM/Axapta system, perform data entry, and collaborate with production to ensure orders meet expectations.

The role emphasizes high accuracy, strong communication, and the ability to multi-task in a manufacturing environment. Benefits begin on day one, with room for growth and ongoing product training.

Qualifications

• Requires high school diploma with 2-3 years of related customer service or office experience.
• Associates degree with 1-3 years glass/aluminum work experience preferred.
• Proven experience in customer service and professional office setting.
• Proficient with Microsoft Office suite.
• Manufacturing background preferred.
• Must multi-task, be organized, efficient, and accurate.

Responsibilities

• Answer customer service calls within the first three rings.
• Process, receive, and verify orders using the company's CRM/Axapta mainframe system.
• Data entry.
• Initiate actions for order changes and communicate updates to relevant departments.
• Assist in proofreading entered orders and ensure correct codes are applied.
• Collaborate with scheduling/production to meet customer expectations.
• Handle or refer complaints of product or service failures for investigation.
• Conduct follow-up calls within 3 hours to respondents with concerns or questions.
• Prepare price quotations for items not in the price book and issue quotations.
• Work with other branches to resolve problems and enhance service offerings.
• Answer customers’ technical questions regarding products and services.
• Modify quote status after order placement for visibility and consistency.
• Attend regular customer service department meetings.
• Support continuous improvement and training programs.
• Provide back-up support as assigned by management.

Skills

Customer service

Data entry

Microsoft Office

Communication

Time management

Multi-tasking

Attention to detail

Conflict management

Education

High School Diploma

Associates degree preferred

Tools

CRM Axapta mainframe

Job description

This role is not open for submissions from outside staffing agencies.

Customer Service Representative

What Brought You Here

• Pay- $18/hour-$22/hour
• Day Shift Hours Monday - Friday overtime as needed
• Benefits starting DAY ONE!

Who You Are

A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience.

What You Will Be Doing

Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Identifying and contributing with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service "package" will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.

• Answer customer service calls within the first three rings.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders.
• Data entry
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Prepares price quotations on items not contained in price book and prepares quotations.
• Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer's technical questions regarding products and services.
• Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
• Attends regular customer service department meetings.
• Support and participate in the organization's continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Skills You Bring

• High School Diploma with 2-3 years of related customer service or office administrative experience required.
• Associates degree with 1-3 years related glass and aluminum work experience highly preferred.
• Proven work experience in customer service.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.
• Prior data entry experience
• Manufacturing background preferred
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.

Why Trulite

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.