Customer Service & Sales Support - ESOP Team

Border States; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Job summary

Border States in Nashville, TN is seeking a Customer Service Representative to support day-to-day operations of the Customer Service Team, promote sales, obtain orders and assist customers with technical inquiries. You will maintain reports, help with pricing development and coordinate deliveries to ensure timely service.

The ideal candidate has a 2-year degree or equivalent experience, strong communication, and familiarity with SAP and Office.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Ability to read, write, and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Responsibilities

• Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States' products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.

Skills

Customer service

Communication

Organization

Education

2-year degree

Tools

SAP

Microsoft Office

Job description

Border States in Nashville, TN is seeking a Customer Service Representative to support day-to-day operations of the Customer Service Team, promote sales, obtain orders and assist customers with technical inquiries. You will maintain reports, help with pricing development and coordinate deliveries to ensure timely service.

The ideal candidate has a 2-year degree or equivalent experience, strong communication, and familiarity with SAP and Office.