Customer Service Manager | ESOP Growth Leader

Border States Industries, Inc.; Albuquerque (NM); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Job summary

Border States Industries, Inc. is seeking a Customer Service Manager to lead the day-to-day operations of the Customer Service team in support of sales, customer relations, and pricing accuracy.

You will ensure timely technical follow-up and input on pricing, products, and procedures while leveraging SAP functions to keep service levels high. The role emphasizes relationship-building with customers, collaboration with branch management on budgets, and driving continuous team development to meet

Qualifications

• 4-year business degree preferred or the equivalent in work experience, required.
• Prior supervisory experience with a minimum of 4 years of customer service, city desk or sales experience required.
• Technical ability to understand electrical, industrial and/or construction systems with a minimum of 4-years of prior electrical distribution experience preferred.
• Strong knowledge of electrical products and systems preferred.
• Ability to read, write and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email and SAP software.

Responsibilities

• Leads and manages team members with emphasis on building a strong team in Border States values and culture, including coaching, providing clarity, delegating responsibilities, and removing obstacles.
• Maintains margin adherence regarding goals.
• Ensures on-time delivery adherence to maintain customer satisfaction.
• Proactively develops relationships with new and existing customers.
• Proactively problem-solves customer issues and gaps within sales orders, relationships, invoicing, service issues, etc.
• Provides a focus on continuous team development and growth.
• Manages employee satisfaction, day-to-day services, and strong communication.
• Collaborates with branch management on budgeting and monitoring FY objectives.
• Works with sales/marketing to meet and exceed revenue and gross profit goals.
• Leads implementation of marketing plans at the branch level.
• Coordinates with Customer Financial Services to resolve billing issues.
• Gives input to pricing and purchasing on product evaluations and inventory.
• Develops SOPs for customer service to ensure consistent processes.
• Leads change management in customer service including training and communications.

Skills

Communication

Leadership

Customer Service

Attention to detail

Team Management

Education

Bachelor's degree

Tools

SAP

MS Office

Job description

Border States Industries, Inc. is seeking a Customer Service Manager to lead the day-to-day operations of the Customer Service team in support of sales, customer relations, and pricing accuracy.

You will ensure timely technical follow-up and input on pricing, products, and procedures while leveraging SAP functions to keep service levels high. The role emphasizes relationship-building with customers, collaboration with branch management on budgets, and driving continuous team development to meet