Inside Sales Specialist — ESOP Advantage

Border States; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Job summary

Border States is seeking an Inside Sales Representative in Phoenix, AZ to support the day-to-day operations of the Customer Service team in promoting sales and obtaining orders. The role emphasizes delivering excellent service and developing product and application knowledge to meet customer needs.

You will nurture relationships with customers and suppliers, manage projects, enter orders, and provide timely follow-up on inquiries, while expediting deliveries and resolving order issues.

Qualifications

• Associate's/business/trade degree preferred or the equivalent in work experience.
• 3+ years of prior customer service, city desk, or sales experience.
• 3+ years of prior electrical distribution experience preferred.
• Technical ability to understand electrical systems.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
• Working knowledge of SAP software preferred.

Responsibilities

• Receives and enters orders in an accurate and timely manner.
• Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc.
• Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs.
• Responsible for managing projects.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Coordinates deliveries, expedites deliveries when necessary.
• Effectively processes returns to maximize value.
• Provides value to customer through the sourcing of material.
• Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.

Skills

Customer service

Interpersonal communication

Planning & organizing

Education

Associate's degree or equivalent

Tools

SAP

Job description

Border States is seeking an Inside Sales Representative in Phoenix, AZ to support the day-to-day operations of the Customer Service team in promoting sales and obtaining orders. The role emphasizes delivering excellent service and developing product and application knowledge to meet customer needs.

You will nurture relationships with customers and suppliers, manage projects, enter orders, and provide timely follow-up on inquiries, while expediting deliveries and resolving order issues.