Customer Service & Sales Associate (Retail Clerk)

LITTLE GENERAL STORE INC; Hamlin (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

Little General Hamlin is seeking a Customer Service Representative to be the store's primary customer contact. You will perform all sales transactions, help customers locate products, keep the store stocked and clean, and uphold safety standards.

The role requires English proficiency and the ability to follow state laws on tobacco, alcohol, and lottery. You will greet customers, upsell related products, participate in loyalty programs, and assist the Store Manager as needed.

Qualifications

• Must be able to speak, read and write in English.
• Must be at least 18 years old to sell tobacco, lottery products and alcohol.
• Physical ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome all customers with a smile.
• Help customers locate product(s) whenever necessary.
• Upsell related products whenever appropriate.
• Record all sales on cash register and collect payment; provide correct change.
• Understand all approved payment systems and transaction processes.
• Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment in Loyalty Programs (Plenti, BP, etc.).
• Report any suspicious activity to the Manager on duty.
• Stock coolers and shelves; maintain sanitary conditions in food service areas.
• Adhere to Locked Door policy if in effect; follow security and emergency protocols.

Skills

Customer service

Cash handling

Communication

Upselling

English proficiency

Education

High school diploma or equivalent

Tools

POS systems

Job description

Little General Hamlin is seeking a Customer Service Representative to be the store's primary customer contact. You will perform all sales transactions, help customers locate products, keep the store stocked and clean, and uphold safety standards.

The role requires English proficiency and the ability to follow state laws on tobacco, alcohol, and lottery. You will greet customers, upsell related products, participate in loyalty programs, and assist the Store Manager as needed.