Retail Customer Experience Specialist

Paycom - ATS; MacArthur (WV); On-site; USD 25,000 - 38,000; Full time

Job summary

Little General is seeking a Customer Service Representative to serve as the primary contact with customers. The role includes processing sales, stocking, and maintaining a clean, safe store environment.

You must be 18+ to sell tobacco, lottery, and alcohol, and you will report to the Retail Store Manager or Assistant Manager. This position requires English literacy, physical stamina to lift up to 50 pounds, and the ability to stand most of the day.

Qualifications

• Must be able to speak, read and write in English.
• Must be at least eighteen (18) years of age to sell tobacco, lottery products and alcohol.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome all customers with a smile.
• Help customers locate product(s) whenever necessary.
• Upsell related products whenever appropriate.
• Record all sales on cash register and collect payment; provide correct change.
• Understand all approved payment systems and transaction processes.
• Follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment in Loyalty Programs (Plenti, BP, etc.).
• Observe property and report suspicious activity to the Manager on duty.
• Monitor gas pumps to prevent drive-off theft; report occurrences.
• Report malfunctioning equipment or systems to the Manager on duty.
• Stock coolers and shelves; ensure products are available and priced correctly.
• Maintain sanitary conditions in all food service areas per local health standards.
• Participate in cleaning and maintaining a safe store.
• Adhere to Locked Door policy if in effect.
• Understand and execute security and emergency protocols.
• Report customer accidents or injuries to the Manager on Duty.
• Adhere to Little General policies and handbook.
• Report any problem to the Manager on Duty.
• Complete Daily Shift Report at end of each shift.
• Other duties as assigned.

Job description

Little General is seeking a Customer Service Representative to serve as the primary contact with customers. The role includes processing sales, stocking, and maintaining a clean, safe store environment.

You must be 18+ to sell tobacco, lottery, and alcohol, and you will report to the Retail Store Manager or Assistant Manager. This position requires English literacy, physical stamina to lift up to 50 pounds, and the ability to stand most of the day.