Customer Service & Sales Associate — Commission & Benefits

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Charlotte (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

+ Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) in Charlotte, NC seeks a Customer Service Representative to deliver an exceptional in-store experience and support sales efforts. Build relationships, guide customers through the purchasing journey, and ensure seamless engagement from first contact to ongoing account support.

Collaborate with the store team to drive business, elevate customer satisfaction, and maintain a high-performing retail environment.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.
• Professionalism and ability to represent the brand positively.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Communication

Sales oriented

Financial transactions

Organizational skills

Team player

Brand representation

Education

High school diploma

Experience equivalent

Job description

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) in Charlotte, NC seeks a Customer Service Representative to deliver an exceptional in-store experience and support sales efforts. Build relationships, guide customers through the purchasing journey, and ensure seamless engagement from first contact to ongoing account support.

Collaborate with the store team to drive business, elevate customer satisfaction, and maintain a high-performing retail environment.