Customer Service Sales Assistant

The Villages; Florida; On-site; USD 17,000 - 22,000; Part time

Job summary

The Villages Daily Sun is seeking a part-time floater who will support classified advertising by phone, email, fax or in person and assist circulation with subscriber needs at Lake Sumter Landing. This on-site role emphasizes friendly, proactive customer service.

Responsibilities include inputting orders, quoting ad costs, processing payments, renewals, and upselling add-ons while maintaining accurate records and providing excellent service to advertisers and readers alike.

Qualifications

• One year of post high school education or six months of related experience or equivalent.
• Experience in telemarketing or a customer care center preferred.
• Proficient in Microsoft Office; 35 wpm typing.
• Able to operate a cash register and multi-line phone system.
• Strong attention to detail and adaptability to changes.

Responsibilities

• Input classified orders into the computer system accurately.
• Talk with customers to determine ad wording, classification and dates.
• Calculate total advertising costs and assign box numbers.
• Collect payments and issue receipts; renewals and cancellations as needed.
• Upsell with attention getters, borders, logos and new today ads.
• Keep records of transactions and assist with promotions.
• Provide circulation support including subscriber data changes.
• Deliver excellent customer service by phone and in person.

Skills

Telemarketing

Customer service

Attention to detail

Adapt to change

Typing speed 35 wpm

Education

Post high school education or equivalent

Equivalent combination of education and experience

Tools

Microsoft Office

Microsoft Excel

Cash register

Multi-line telephone system

Job description

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for functioning as a floater between classified advertising where the employee sells classified advertising for newspaper by telephone, email, fax or in person and circulation where the employee assists customers with circulation related needs. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Part Time, On Site Position

Location: Lake Sumter Landing

Classified Advertising Responsibilities:

• Input classified orders correctly into computer system.
• Talk to customers to determine wording, classification, and dates of publication of classified advertisement.
• Calculate total advertising cost for customers.
• Assign box numbers for confidential advertisements.
• Collect payments – issues receipts and releases ads to print.
• Call customers back for ad renewals.
• Upsell customers with attention getters, borders, logo’s, new today ads, etc.
• Make corrections and cancellations of advertisements.
• Keep advertisers appraised of all products and services available.
• Solicit orders for special promotions.
• Make cold calls for new business development.
• Keep records of transactions.
• Place advertisements within a set deadline time.

Circulation Responsibilities:

• Provide excellent customer service over the telephone and in person by evaluating and addressing customer complaints and service requests in a timely and professional manner.
• Enter changes and corrections in names and addresses of subscribers, carriers, and dealers into the circulation system.
• Enter requests for redelivery, delivery interruption, cancellations, and other services into the circulation system.
• Follow up with customers to ensure redelivery, restarts, starts, and other services were provided satisfactorily.
• Process telephone, in person, and mail subscriptions; process cash or credit payments and when necessary, forward receipts to customers.
• Review subscription date files and send renewal letters to solicit expiring subscriptions.
• Address questions regarding the services The Villages Daily Sun offers.
• All other duties as assigned.

Education & Experience Requirements:

• One (1) years of post high school education; or six (6) months of related experience and/or training; or equivalent combination of education and experience.
• Experience in telemarketing or a customer care center is preferred.
• Proficient in Microsoft Office. Type thirty-five (35) wpm.
• Proficient in using Microsoft Excel to access, create or modify new or existing spread sheets.
• Operate a cash register efficiently & accurately while receiving cash, credit card or check payments.
• Operate a multi-line telephone system.
• Demonstrate great attention to detail and accuracy.
• Must be able to adapt well to change in policies, reorganization, and competing job demands.