Customer Service Associate

The Villages; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical (HSA/FSA)

Dental and Vision Insurance

401K and/or ROTH

PTO & Paid Holidays

Basic Life & AD&D

The Villages Charter School enrollment

Job summary

Talentify is seeking a dedicated customer service representative for an onsite full-time role at The Villages Charter School environment. You will answer the main telephone line, assist customers, schedule service orders and enter them into the system daily, and ensure timely, friendly service for internal and external customers.

Ideal candidates have a high school diploma or GED and 1–3 months of related experience.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 months of related experience or training.
• Professional, responsive and cooperative, with quality work and deadlines.

Responsibilities

• Answer the main telephone line.
• Receive inquiries, provide information, or route calls.
• Schedule service orders and track orders daily.
• Assist walk-in customers with parts and questions.
• Assist customers with returns and replacement parts.
• Provide outstanding, friendly service efficiently and timely.
• All other duties as assigned.

Skills

Customer service

Phone etiquette

Communication

Scheduling

Education

High school diploma or GED

Job description

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for providing information on products and services and schedules golf car service. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Full Time, Onsite Position

Benefits for Full-Time Positions:

Medical (HSA/FSA), Dental and Vision Insurance | 401K and/or ROTH | PTO & Paid Holidays | Basic Life & AD&D | The Villages® Charter School eligibility | and much more!

Responsibilities:

• Answer the main telephone line.
• Receive customer inquiries, provide requested information, or route calls to proper personnel.
• Schedule service orders, enter and track orders into the system daily.
• Facilitate customer requests by providing outstanding, friendly service efficiently and timely.
• Investigate customer warranty details and questions and communicate effectively with the customers in a timely manner.
• Assist walk-in customers with parts and answer questions as needed.
• Assist customers with returns and replacement parts as requested.
• All other duties as assigned.

Education & Experience Requirements:

• High school diploma or general education degree (GED); or one (1) to three (3) months of related experience and/or training; or equivalent combination of education and experience.
• Must remain professional, responsive, and cooperative always and consistently produce quality work while meeting deadlines.