Customer Service & Sales Agent

Marshall Cleaning Service; Knoxville (TN); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Marshall Cleaning Service is seeking a motivated individual for a part-time customer service role in Knoxville, TN. Responsibilities include maintaining customer relationships, assisting in sales, and ensuring customer satisfaction through efficient communication.

The ideal candidate has a high school diploma, inside sales experience, and proficiency in Microsoft Office applications. Join a dynamic team and contribute to customer service excellence in a growing environment.

Qualifications

• 1-2 years clerical or administrative experience preferred.
• Inside sales or call center sales experience required.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain a professional attitude toward customers.
• Assist in the sales process efficiently.
• Communicate timely with clients regarding services.

Skills

Customer support

Sales skills

Data entry

Microsoft Office proficiency

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Vision insurance

This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization.

Job Type: Part-Time (26 - 32 Hours Weekly)

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Assist in the sales process and respond to various lead generators quickly and efficiently
• Communicate with prospective and current clients, with needed information, in a timely manner
• Know the services offered and pricing structure extremely well to be able to answer questions
• Strong emphasis on outbound warm calls
• Process and schedule service requests in a timely fashion according to company policy
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicate with technicians on a regular basis and oversee route schedules for specific services.
• Providing feedback on the efficiency of the customer service process and make necessary adjustments.
• General administrative tasks as needed.

Network with clients and other professionals to build sales for your specific service area.

Other Duties

• Other duties as assigned

Education

• High school diploma or general education degree (GED) required.

Experience

• 1-2 years clerical/administrative experience (preferred)
• Inside sales or call center sales experience (required) with ability to "close" the sale.
• Data entry experience
• Excellent verbal and written communication skills
• Familiarity in Microsoft Office applications including Word, Excel, Outlook
• Familiarity with web-based applications and apps

Other Requirements

• 18 years or older
• Must have a valid driver’s license
• Be on time, reliable and consistent
• Follow MCS policies and procedures
• Work in a team environment (TEAM – Together everyone achieves more)

Preferred Skills

• High level of professionalism and confidentiality
• Ability to stay calm when customers are stressed or upset
• Ability to be flexible given a dynamic and fast-paced work environment
• Time management skills including prioritization of multiple tasks and planning techniques
• Comfortable using computers - Microsoft Office proficient
• Experience working with customer support