Customer Service Sales Agent

Marshall Cleaning Service; Knoxville (TN); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Marshall Cleaning Service in Knoxville, TN, is seeking a creative and self-motivated individual for a part-time position. The role involves maintaining a positive attitude towards customers, assisting in sales, and administrative tasks with a strong emphasis on communication and customer satisfaction.

The ideal candidate must have a high school diploma, 1-2 years of clerical or sales experience, and be familiar with Microsoft Office. Benefits include dental and vision insurance, paid time off, and employee discounts.

Qualifications

• 1-2 years clerical/administrative experience preferred.
• Inside sales or call center sales experience required.
• Data entry experience is necessary.

Responsibilities

• Maintain a professional attitude toward customers at all times.
• Assist in the sales process and respond to lead generators.
• Ensure customer satisfaction and provide professional customer support.

Skills

Excellent verbal and written communication skills

Ability to close sales

Familiarity with Microsoft Office applications

Time management skills

Education

High school diploma or GED

Job description

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Vision insurance

This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization.

Job Type: Part-Time (26 - 32 Hours Weekly)

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Assist in the sales process and respond to various lead generators quickly and efficiently
• Communicate with prospective and current clients, with needed information, in a timely manner
• Know the services offered and pricing structure extremely well to be able to answer questions
• STRONG emphasis on outbound warm calls
• Process and schedule service requests in a timely fashion according to company policy
• Ensure customer satisfaction and provide professional customer support
• Keeping records of customer interactions, transactions, comments and complaints
• Communicate with technicians on a regular basis and oversee route schedules for specific services
• Providing feedback on the efficiency of the customer service process and make necessary adjustments
• General administrative tasks as needed
• Network with clients and other professionals to build sales for your specific service area
• Other duties as assigned

Education

• High school diploma or general education degree (GED) required

Experience

• 1-2 years clerical/administrative experience (preferred)
• Inside sales or call center sales experience (required) with ability to "close" the sale
• Data entry experience
• Excellent verbal and written communication skills
• Familiarity in Microsoft Office applications including Word, Excel, Outlook
• Familiarity with web-based applications and apps

Other Requirements

• 18 years or older
• Must have a valid driver’s license
• Be on time, reliable and consistent
• Follow MCS policies and procedures
• Work in a team environment (TEAM – Together everyone achieves more)

Preferred Skills

• High level of professionalism and confidentiality
• Ability to stay calm when customers are stressed or upset
• Ability to be flexible given a dynamic and fast-paced work environment
• Time management skills including prioritization of multiple tasks and planning techniques
• Comfortable using computers - Microsoft Office proficient
• Experience working with customer support