Customer Service/Sales

The Home Depot; San Jose (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer in San Jose is seeking Customer Service/Sales associates to provide exceptional service by actively assisting customers with their needs. You'll learn to engage with customers, maintain clean and organized areas, and ensure safety in the workplace. Ideal candidates will have excellent communication skills, a friendly demeanor, and a commitment to safety and teamwork. This role offers a dynamic work environment with varied responsibilities across multiple departments.

Qualifications

• Ability to provide fast, friendly service.
• Knowledge about various products.
• Familiarity with safety policies and procedures.

Responsibilities

• Assess customer needs and provide assistance.
• Maintain the in-stock condition of assigned areas.
• Ensure a clean and safe shopping environment.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.