Customer Service/Sales

The Home Depot; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

A home improvement retail company located in New York is seeking Customer Service/Sales associates to provide fast and friendly service. Candidates will actively engage with customers to assess their needs and provide assistance across various product departments. This role includes maintaining a clean and safety-compliant working environment. Associates will also learn to handle customer transactions and support various sales positions within the store. This is an opportunity for individuals to develop their service and sales skills in a dynamic retail environment.

Qualifications

• Ability to provide fast, friendly service
• Skills in greeting, qualifying, recommending, and closing sales
• Knowledge of safety policies and procedures

Responsibilities

• Provide customer assistance and assess needs
• Maintain the in-stock condition of assigned areas
• Work safely and ensure a clean shopping environment
• Follow safety policies, complete safety training and report hazards.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.