Customer Service/Sales

The Home Depot; Rochester Hills (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

The Home Depot in Rochester Hills, MI is seeking Customer Service/Sales associates to provide fast, friendly service and actively assist customers with their project needs. You will learn products, greet and qualify customers, and help close sales across departments in a busy home improvement environment.

Responsibilities include maintaining in-stock conditions, keeping areas clean and safe, and following safety policies.

Responsibilities

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Learn about products using our tools and inform customers to help sell an entire project.
• Greet, qualify, recommend, and close every customer in their department.
• Maintain in-stock condition of assigned areas and keep the area clean, shop-able and safe.
• Follow safety policies, complete safety training, and report hazards or unsafe conditions to management.
• Collaborate with Department Supervisor and coworkers across departments.
• Support various departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.
• Work in roles including Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.