Customer Service/Sales

The Home Depot; City of Lockport (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot is hiring Customer Service/Sales associates in Lockport, NY. In this role, you will provide fast, friendly service by actively seeking out customers and assessing their needs. You will learn to greet, qualify, recommend, and assist customers throughout the store.

This position requires maintaining the cleanliness and safety of your department while ensuring a positive shopping environment. Ideal candidates will possess good communication skills and a commitment to safety.

Qualifications

• Ability to provide fast, friendly service to customers.
• Familiarity with products in various store departments.
• Knowledge of safety policies and standards.

Responsibilities

• Greet, qualify, and assist customers in their shopping needs.
• Maintain cleanliness and safety of assigned areas.
• Cooperate with Department Supervisor and other associates.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.