Customer Service/Sales

The Home Depot; Carlisle (Cumberland County); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Carlisle, PA is seeking a Customer Service/Sales associate to deliver fast, friendly service while actively assisting customers with their project needs. You will learn to greet, qualify, recommend and close sales, using our tools to provide accurate information about products and solutions.

You will help maintain a clean, safe, and well-stocked department, collaborating with supervisors and teammates to ensure a positive shopping experience for every customer.

Responsibilities

• Assess customer needs and provide assistance using product knowledge to drive sales.
• Greet, qualify, recommend and close sales with customers in your department and assist in adjacent departments as needed.
• Maintain in-stock conditions, keep the department clean, organized, and safe for customers and associates.
• Follow all safety policies and training; report hazards to management and work safely at all times.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.