Customer Service/Sales

The Home Depot; Lapeer (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot in Michigan is seeking enthusiastic Customer Service/Sales associates to deliver fast, friendly service and actively assist customers with their needs.

You will greet, qualify, recommend, and close sales, learn product details, and help customers select complete projects across departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber and more.

Qualifications

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Learn product information to help customers select and close sales.
• Maintain in-stock conditions and keep areas clean, safe and shop-able.
• Follow safety policies and training; report hazards to Manager on Duty.
• Collaborate with Department Supervisor and other departments.
• Departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Responsibilities

• Greet, qualify, recommend and close every customer in their department and know how to handle basics in adjacent departments.
• Provide information to customers to sell an entire project and learn product details to assist with purchases.
• Work with others to maintain sales floor standards and in-stock conditions.
• Create a safe working and shopping environment by following safety policies and training.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.