Customer Service/Sales

The Home Depot; Overland (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Overland, Missouri is seeking a Customer Service/Sales associate to greet and assist customers, assess needs, and guide them to the right products. You will learn product lines, provide information to help complete purchases, and maintain a clean, safe, and well-stocked department.

You will work with department staff to ensure high levels of customer satisfaction, handle basic duties in adjacent areas, and follow safety policies while delivering fast, friendly service.

Responsibilities

• Provide fast, friendly service by actively assisting customers in identifying needs and offering solutions.
• Learn product information using internal tools and guide customers to complete purchases.
• Maintain in-stock conditions and keep the department clean, safe, and shop-able.
• Follow safety policies and report hazards to management.
• Collaborate with department staff and other departments to support customer experience.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.