Customer Service/Sales

The Home Depot; Ridley Township (PA); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading home improvement retailer in Pennsylvania is seeking Customer Service/Sales associates to provide outstanding service by actively assisting customers. The role involves learning about various products, maintaining stock condition, and ensuring a safe, clean environment for shopping. Ideal candidates will possess excellent customer service skills, knowledge of sales techniques, and a familiarity with a wide range of products. This position offers an opportunity to engage directly with various store departments.

Qualifications

• Ability to engage customers and assess their needs effectively.
• Knowledge of store products and departments.
• Skills in maintaining a clean and safe shopping environment.

Responsibilities

• Provide fast, friendly service to customers.
• Learn to recommend and close sales for products.
• Maintain the clean and in-stock condition of assigned areas.

Skills

Customer service skills

Sales techniques

Product knowledge

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.