Customer Service/Sales

The Home Depot; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates in San Antonio, Texas. This role involves actively engaging customers to assess their needs and providing fast, friendly service. Associates will learn to recommend products and maintain store conditions while ensuring safety standards are met. Ideal candidates should be proactive and eager to assist, contributing to a pleasant shopping experience. Opportunities may vary across departments, enhancing knowledge across various product categories.

Qualifications

• Ability to provide fast and friendly customer service.
• Skills in assessing customer needs and making recommendations.
• Knowledge of safety policies and standards.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain in-stock conditions of assigned areas.
• Ensure a safe working and shopping environment.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.