Customer Service/Sales

The Home Depot; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in California seeks Customer Service/Sales associates to provide fast and friendly service to customers. The role involves assessing customer needs, maintaining cleanliness and safety standards in various departments, and learning about products to successfully assist in sales. Ideal candidates are team-oriented, possess strong communication skills, and follow safety policies to ensure a secure shopping environment.

Qualifications

• Ability to provide fast and friendly service.
• Learn about products and customer needs.
• Follow safety policies and maintain a safe environment.

Responsibilities

• Assist customers in assessing their needs.
• Maintain cleanliness and safety of assigned areas.
• Work closely with Department Supervisors and associates.

Skills

Friendly service

Product knowledge

Sales techniques

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.