Customer Service/Sales

The Home Depot; San Carlos (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A large home improvement retailer is looking for Customer Service/Sales associates in San Carlos, California. Candidates will provide fast, friendly service by actively seeking out customers and assessing their needs. Associates will be responsible for maintaining the cleanliness and safety of their departments while providing detailed product information to enhance customer experience. This role involves continuous learning about products and effective customer interaction.

Qualifications

• Ability to provide fast and friendly service.
• Capable of assessing customer needs and providing product information.
• Understanding of safety policies and procedures in the workplace.

Responsibilities

• Actively seek out customers to assess their needs.
• Maintain the in-stock condition of assigned areas.
• Ensure the shopping environment is clean and safe.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.