Customer Service/Sales

The Home Depot; Mechanicsburg (Cumberland County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is looking for Customer Service/Sales associates in Mechanicsburg. This position involves providing fast and friendly service to help customers assess their needs and complete projects. Associates will maintain cleanliness and safety in their departments while learning about products to improve sales. Candidates should have strong customer assistance skills and an understanding of safety policies. The role offers opportunities in various store departments, including Building Materials and Kitchen & Bath.

Qualifications

• Ability to greet and assist customers effectively.
• Knowledge of safety policies and procedures.
• Capable of maintaining cleanliness and order in assigned areas.

Responsibilities

• Provide fast, friendly service to customers.
• Assess customer needs and provide appropriate assistance.
• Learn about products and promote sales.

Skills

Customer assistance

Sales

Product knowledge

Safety procedures

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.