Customer Service/Sales

The Home Depot; Miami (FL); On-site; USD 33,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates in Miami to provide fast, friendly service. Associates will assess customer needs, learn about products, and assist in selling. Responsibilities include maintaining store cleanliness and safety while cooperating with department staff. This role is vital for creating a positive shopping experience for customers, requiring adherence to safety policies and an understanding of various departments like Building Materials and Décor.

Qualifications

• Ability to greet, qualify, recommend, and close with customers.
• Knowledge of store safety policies and conditions.

Responsibilities

• Provide fast, friendly service to assess customer needs.
• Maintain cleanliness and safety in assigned areas.
• Work in cooperation with department supervisor and other associates.

Skills

Fast, friendly service

Customer needs assessment

Product knowledge

Safety policies adherence

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.