Customer Service/Sales

The Home Depot; Forney (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales Associate to join our team in Forney, TX. You will greet customers, assess their needs, and provide product recommendations to help complete projects while maintaining a safe, well-stocked department.

You will learn product details, show customers why our solutions fit their needs, and help close sales. Collaboration with other departments and adherence to safety policies are essential for success in this role.

Qualifications

• Customer service experience is preferred and helpful.
• Greet and qualify customers to assess needs and provide product recommendations.
• Maintain in-stock conditions and keep the department clean, safe, and shop-able.

Responsibilities

• Assist customers with product information and purchasing decisions.
• Learn products and explain features to close sales.
• Support adjacent departments and maintain safety standards.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.