Customer Service/Sales

The Home Depot; Commack (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in New York is seeking Customer Service/Sales associates. In this role, you will provide fast, friendly service and assist customers by assessing their needs, while learning about products to sell entire projects. You will help maintain the cleanliness and safety of your assigned area and work closely with fellow associates to ensure customer satisfaction. Ideal for those who enjoy direct interaction with customers in a dynamic environment.

Qualifications

• Fast and friendly service delivery.
• Ability to assess customer needs and provide assistance.
• Knowledge of store products and safety policies.

Responsibilities

• Provide service by actively seeking out customers.
• Learn how to close sales and assist in various departments.
• Ensure areas are clean, safe, and shop-able.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.