Customer Service/Sales

The Home Depot; Hendersonville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in North Carolina is seeking Customer Service/Sales associates to provide fast and friendly service. Associates will assess customer needs, maintain in-stock conditions in designated areas, and cooperate with supervisors and team members. Understanding safety regulations and creating a safe shopping environment are essential. This position offers opportunities to learn about various products across multiple departments, enhancing the customer experience.

Qualifications

• Ability to provide friendly service and seek out customer needs.
• Knowledge of safety policies and ability to handle hazardous conditions.
• Cooperation with team members across departments.

Responsibilities

• Provide fast, friendly service by assessing customer needs.
• Maintain the in-stock condition of assigned areas.
• Work cooperatively with department supervisors and other associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.