Customer Service/Sales

The Home Depot; Covington (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates in Covington, TN to provide fast and friendly service to customers. You will learn to assess customer needs and assist with selling products for entire projects. Responsibilities include maintaining cleanliness in assigned areas and ensuring safety. This role requires cooperation with department supervisors and other associates to create a positive shopping environment.

Qualifications

• Ability to provide fast and friendly service.
• Skill in assessing customer needs and providing assistance.
• Understanding of products and tools to sell complete projects.
• Ability to work in cooperation with department supervisors and associates.

Responsibilities

• Provide customer service and support in a retail environment.
• Maintain cleanliness and safety in assigned areas.
• Handle basics in adjacent departments.
• Complete specified safety training and correct unsafe conditions.
• Maintain in-stock conditions and department cleanliness
• Follow safety policies to protect customers and coworkers

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.