Customer Service/Sales

The Home Depot; Boardman (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

A leading home improvement retailer in Ohio is seeking Customer Service/Sales associates to provide friendly, prompt service. You will assist customers by understanding their needs, learn about various products, and maintain a clean, safe environment in the store. This role involves working closely with department supervisors and requires a commitment to safety policies. Ideal candidates will have a customer-first attitude and be willing to learn about multiple departments within the store.

Qualifications

• Greet, qualify, recommend and close every customer in their department.
• Maintain in-stock condition and ensure the area is clean, shop-able and safe.

Responsibilities

• Provide fast, friendly service to customers.
• Assess customer needs and provide assistance.
• Maintain the in-stock condition of assigned areas.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.