Customer Service/Sales

The Home Depot; Ellenwood (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A major home improvement retailer is seeking Customer Service/Sales associates to provide exceptional service by actively engaging with customers and assessing their needs. Associates will learn about various products and help sell entire projects. Important responsibilities include maintaining the cleanliness and safety of assigned areas, and collaborating with other departments. Ideal candidates should have customer service skills and be eager to assist shoppers in their home improvement journeys.

Qualifications

• Ability to provide fast, friendly service.
• Knowledge of sales techniques and customer engagement.
• Familiarity with products in various store departments.

Responsibilities

• Provide fast, friendly service to customers.
• Assist customers in assessing their needs and recommend products.
• Ensure assigned areas are in-stock, clean, and safe.
• Work safely and report unsafe conditions.
• Collaborate with department supervisors and other associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.