Customer Service

The Home Depot; Bee Cave (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retail company is seeking Customer Service/Sales associates to provide fast, friendly service and assist customers with their needs. Associates will learn to recommend and sell products across various departments while ensuring the cleanliness and safety of their area. The role includes maintaining stock levels and complying with safety standards. Ideal candidates will engage with customers and work with department supervisors effectively.

Qualifications

• Ability to provide fast, friendly service and actively seek out customer needs.
• Knowledge of various store departments including Building Materials, Décor, and Hardware.
• Understanding of safety policies and procedures.

Responsibilities

• Provide assistance to customers to assess their needs.
• Maintain the in-stock condition and cleanliness of assigned areas.
• Follow safety policies and report hazards to management.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.