Customer Service/Sales

The Home Depot; Christiansburg (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

A leading home improvement retailer in Christiansburg, Virginia, seeks Customer Service/Sales associates to provide exceptional service. Responsibilities include assisting customers, maintaining a clean environment, and ensuring safety protocols. Ideal candidates are eager to learn about products and work effectively with department teams. This role offers the opportunity to engage with various store departments, enhancing customer satisfaction and safety standards.

Responsibilities

• Provide fast, friendly service by seeking out customer needs.
• Assist customers with product information and project sales.
• Maintain cleanliness and safety in assigned areas.
• Maintain in-stock conditions and keep the area clean, organized and safe.
• Follow all safety policies and complete required safety training.
• Coordinate with the Department Supervisor and teammates to assist customers across departments.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.