Customer Service/Sales

The Home Depot; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading home improvement retailer in San Antonio is seeking Customer Service/Sales associates to provide fast, friendly service and assist customers with their needs. Ideal candidates will learn about products to help sell entire projects and maintain a clean, safe shopping environment. This role offers a chance to work closely with other associates in various store departments, providing a valuable opportunity for professional growth within a supportive team.

Qualifications

• Ability to provide fast and friendly customer service.
• Knowledge of store products and how to assist customers.
• Understanding of safety policies and procedures.

Responsibilities

• Provide assistance to customers to assess their needs.
• Maintain the cleanliness and safety of assigned areas.
• Work cooperatively with Department Supervisors and other associates.
• Maintain in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
• Follow safety policies & standards, complete specified safety training, and report hazards to the Manager on Duty.
• Work with Department Supervisor and other associates in their department and other departments.
• Assist with a range of store departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.