Customer Service

The Home Depot; Marble Falls (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Marble Falls is hiring a Customer Service/Sales associate. In this role, you will provide fast, friendly service by helping customers assess their needs and find suitable products. Responsibilities include maintaining the cleanliness and safety of the sales area and collaborating with other associates to achieve sales goals. This position is ideal for individuals passionate about customer service and home improvement solutions.

Qualifications

• Ability to provide fast, friendly service and actively seek out customers.
• Understanding of product offerings and ability to assist customers effectively.
• Commitment to maintaining a safe and clean shopping environment.

Responsibilities

• Assess customer needs and provide appropriate product recommendations.
• Maintain in-stock conditions and cleanliness in assigned areas.
• Work with department supervisors and other associates to meet sales goals.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.