Customer Service/Sales

The Home Depot; Manchester (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is seeking Customer Service/Sales associates in Manchester, TN. The role involves providing fast, friendly service, maintaining departmental stock, and ensuring a safe and clean environment for customers. Associates will learn product details and assist customers with project needs while collaborating with their department supervisor and other associates. This position may involve varying roles within the sales department, fostering a dynamic work environment.

Responsibilities

• Provide fast, friendly service by assessing customer needs.
• Maintain the in-stock condition of assigned areas.
• Ensure a clean, shop-able, and safe environment.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.