Customer Service/Sales

The Home Depot; Dalton (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to deliver fast, friendly service by actively engaging customers and assessing their needs. You will learn product information to help customers choose and purchase items while ensuring the store is in-stock, clean, and safe.

You will collaborate with department teams to greet, qualify, and close sales across various departments. Responsibilities include maintaining safe shopping environments, following safety policies, and delivering

Qualifications

• Greeting customers and assessing their needs.
• Learn about products using store tools and provide information.
• Assist customers to select, quote, and close purchases.
• Maintain in-stock conditions and keep areas clean and safe.

Responsibilities

• Greet customers and qualify their needs to offer appropriate solutions.
• Recommend products and close sales to meet department goals.
• Learn product details to provide accurate information to customers.
• Keep assigned areas stocked, clean, and safe for shoppers and associates.

Skills

Customer service

Sales skills

Safety-conscious

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.