Customer Service/Sales

The Home Depot; Grand Rapids (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

The Home Depot in Grand Rapids, MI is seeking a Customer Service/Sales associate to greet customers, assess needs, and guide them to the right products for their projects.

You will learn product details, upsell where appropriate, keep departments clean and stocked, and work safely with team members to ensure a positive shopping experience.

Responsibilities

• Greet customers and assess their needs to provide helpful recommendations.
• Learn product details using available tools to inform customers and drive sales.
• Close sales by recommending suitable options and building a positive purchasing experience.
• Maintain in-stock conditions and ensure the department is clean, shop-able, and safe.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.