Customer Service/Sales

The Home Depot; Middletown (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

The Home Depot in Middletown, CT is seeking Customer Service/Sales associates to provide fast, friendly service, greet customers, assess needs, and guide them to products that fit a project. You will learn product information to sell an entire project and close sales while keeping departments clean, stocked, and safe.

As part of a collaborative team, you will assist customers across departments, learn store procedures, and contribute to a safe shopping environment by following safety policies

Qualifications

• Customer service mindset and ability to greet and assist customers
• Ability to learn product information and convey it clearly
• Teamwork and cooperation with department and store staff

Responsibilities

• Provide fast, friendly service by actively seeking out customers and assessing their needs
• Learn product information and recommend solutions to close sales
• Maintain in-stock conditions and keep areas clean, safe, and shop-able
• Follow safety policies, training, and report hazards to management
• Work with various departments to support store operations and customer experience

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.