Customer Service/Sales

The Home Depot; Petoskey (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

A major home improvement retailer in Michigan is seeking Customer Service/Sales associates. This role involves providing fast and friendly service to customers by actively assessing their needs and offering assistance. Associates will learn product knowledge and ensure that assigned areas are stocked, clean, and safe. Successful candidates will work harmoniously with supervisors and team members to create a pleasant shopping environment. Safety is emphasized throughout all duties performed in the store.

Responsibilities

• Provide fast, friendly service by actively seeking out customers.
• Maintain the in-stock condition of assigned areas and ensure cleanliness.
• Follow all safety policies and standards in the work environment.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.