Customer Service Manager (Route & Account Management) - Katy, TX

Compass Group USA; Katy (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Yearly bonus opportunity

Healthcare benefits

Paid time off

Job summary

The Canteen team within Compass Group USA in Katy, TX seeks a Customer Service Manager (CSM) to deliver exceptional customer experience while overseeing day-to-day operations. You will manage route drivers, ensure product availability, and serve as the primary contact for inquiries and concerns.

The role partners with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.

Qualifications

• Bachelor’s degree preferred; two-year college degree or equivalent combination acceptable
• Strong leadership skills; experience mentoring and developing frontline teams
• Experience managing employee performance including coaching and corrective action
• Experience training, onboarding, and developing employees for business and customer service objectives
• Route management, retail or food & beverage management, merchandising experience preferred
• 3+ years of customer service experience preferred; at least 2 years of related experience
• 3 years driving experience required
• Valid Non-CDL Class C driver's license with good driving record
• Proficiency in Microsoft Office Suite and route management software
• Excellent communication skills
• Must be able to travel to client sites
• Must be passionate about world class service
• Must be able to lift 50 lbs consistently

Responsibilities

• Site visits and client retention
• Assist branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Develop and implement action plans to improve SSS/control V-9 (food waste, o/s, etc.)
• Develop an account-level incremental sales plan with local management; track performance and profitability
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform Route Driver duties when needed, including driving a company vehicle on route

Skills

Leadership

Route management

Customer service

Driving

Microsoft Office

Communication

Travel

Lifting 50 lbs

Education

Bachelor’s degree preferred

Tools

Route management software

Job description

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Customer Service Manager (Route & Account Management) - Katy, TX

Schedule: Monday - Friday, with occasional weekend work

Other Forms of Compensation:Yearly Bonus Opportunity

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.

The CSM works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.

The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.

Key Responsibilities:

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications:

• A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable
• Strong leadership skills with experience managing, mentoring, and developing frontline teams
• Experience managing employee performance, including goal setting, coaching, and corrective action
• Experience training, onboarding, and developing employees to achieve business and customer service objectives
• Route management, retail or food & beverage management, and merchandising experience is preferred
• 3+ years of customer service experience preferred; a minimum of 2 years of related experience required
• 3 years driving experience required
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteenare offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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