in-office CSR w/ Plumbing, HVAC exp

Super Service Today; Danvers (MA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Paid training

Growth opportunities

Paid holidays and vacations (for FT)

Medical/Dental/Vision (for FT)

Your birthday is paid

Job summary

Super Service Today in Danvers, MA is seeking an enthusiastic customer service representative to handle inbound calls and book appointments for customers. You will also reach out to potential clients, convert marketing leads, and support a collaborative team that values growth and learning.

This full-time role emphasizes excellent communication, strong organizational skills, and a dedication to serving others while growing with a expanding home services company.

Qualifications

• Experience in customer service or call center is preferred.
• Excellent written and verbal communication.
• Strong organizational and multitasking abilities.

Responsibilities

• Answer inbound phone calls and book appointments for customers.
• Place outbound calls to convert marketing leads into customers.
• Collaborate with team and take on additional responsibilities as needed.
• Demonstrate a willingness to learn and grow within a growing company.

Skills

Customer service

Communication

Organizational skills

Willingness to learn

Team player

Job description

Grow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you.

We offer a broad range of paid opportunities, including development and training programs, ongoing personal growth, and competitive pay, that give you the chance to reach your full potential. We take great pride in empowering our people through constant learning, not just in the skills of the trade, but in leadership, in sales and the life lessons that help them show up as their best selves, every single day, for their family, their coworkers, and their customers.

If this sounds like you, and you’re ready to be part of an awesome team, engage, and learn every day, then take the next step because we’d love to get to know you. Join us today and let's make a difference together!

What We Offer:

• Plenty of advancement opportunities
• Paid training (huge personal development opportunity)
• Growth opportunities
• Paid holidays and vacations (for FT)
• Medical/Dental/Vision (for FT)
• Your birthday is paid

Your Skill Set:

• Love to serve and help others
• Strong communication skills
• Strong organizational skills
• You enjoy challenging yourself to be better
• You are eager to learn and have a desire to be cross-trained so you can become a greater asset to our growing company
• You are willing to be coached by experience mentors

What the Job Entails:

• Answer inbound phone calls and book appointments for our customers
• Place outbound phone calls to convert marketing leads into customers
• Be a team player and help out wherever it is necessary
• Be willing to learn, grow and take on more responsibilities
• You understand the importance of serving others (your team members and our clients)
  If you're a hardworking team player who enjoys staying busy and wants to be part of a growing home service company, we'd love to meet you!