Customer Service Representative

Americanhomebuyer; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Americanhomebuyer in Houston, TX is seeking a friendly Customer Service Representative to be the first voice home-sellers hear. You’ll answer inbound inquiries and follow up with warm leads to schedule appointments for our sales team, working with the Customer Service Manager to coordinate calendars and confirm appointments.

The role suits someone who is organized, a strong listener, and comfortable on the phone.

Qualifications

• Must live within 30 minutes of the Houston office
• Reliable internet for remote evening/weekend work
• Bilingual is a plus

Responsibilities

• Answer inbound calls from prospective clients with warmth and professionalism
• Make outbound follow-up calls to warm leads who requested information
• Schedule appointments for our sales team and confirm details clearly
• Confirm appointments and reduce no-shows through thoughtful follow-up
• Partner with the Customer Service Manager to manage calendars and coverage
• Maintain clean, accurate lead records (CRM data integrity)

Skills

People-oriented

Active listening

Phone confidence

Organization

Team player

Ownership

CRM usage

Tools

CRM software

Job description

You get to do your best work by honoring God, supporting a mission that transforms lives, and helping a team thrive

Job Summary

As our Customer Service Representative (CSR) , you’ll be the friendly first voice home-sellers talk to. You’ll answer inbound inquiries and follow up with warm leads to schedule appointments for our sales team. This role is perfect for someone who loves connecting with people, listens well, communicates clearly, and enjoys keeping things organized.

You’ll work closely with our Customer Service Manager to coordinate calendars , confirm appointments , and make sure every lead is cared for—professionally and promptly.

Who We Want

You thrive in this role if you are:

• People-oriented and upbeat —you genuinely enjoy talking with others
• A strong listener —you pick up on what matters to the caller and respond with empathy
• Confident on the phone —not scripted or robotic, just clear and comfortable
• Organized and detail-aware —you capture the right info and keep the CRM clean
• A team player —you like working closely with others and staying aligned
• Ownership-minded —you take pride in your results and treat every lead like it matters

We’re not looking for someone who just wants a job—we want someone who wants to be part of afamily-company atmosphere, contribute, grow, and be counted on.

Compensation & Schedule

• $14-$18 hourly base + bonuses, equating to $3300–$4200 monthly
• Full-time (approx. 40-42 hours/week)
• Mon–Thur, in-office, 8:30am – 2:00pm, then remote 5:00pm – 7:00 pm.
• Friday, in office, 8:30am – 5:30pm.
• Saturday, remote, 10:00am – 2:00pm.
• Some flexibility needed to cover shifts

Requirements

• Must live within30 minutes of our office: 2223 Mangum Rd, Houston, TX 77092(NW Houston near Hwy 290 & Loop 610)
• Must have reliable internet for evening and Saturday remote work
• Bilingual is a plus

Responsibilities

Appointments & Customer Communication

• Answerinbound callsfrom prospective clients with warmth and professionalism
• Makeoutbound follow-up callsto warm leads who requested information
• Schedule appointments for our sales team and confirm details clearly
• Confirm appointments and reduce no-shows through thoughtful follow-up
• Partner with the Customer Service Manager tomanage calendarsand coverage

Lead & Follow-Up Management

• Monitor and respond toincoming emails/texts
• Maintainclean, accurate lead records(CRM data integrity matters here)
• Set up and manageemail/text drip sequences
• Track follow-ups so every lead gets a consistent, caring experience

General Support

• Provide light administrative support for other office needs as required

What We Provide

• Complete training for the position
• Learnreal estate and lead management
• Opportunity forgrowth and advancement
• A meaningful career helping home-sellers—while earning great income
• A values-driven workplace where we aim to serve clients and our team byseeking to honor God