Customer Service & Returns Specialist

Hugos Family Marketplace; Thief River Falls (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Time & Half Holiday Pay

Job summary

Hugos Family Marketplace in Minnesota is seeking a Service Counter Clerk to deliver friendly, efficient customer service at the service counter. You will handle transactions, returns, exchanges, and refunds while upholding store policies and ensuring a positive shopping experience for every customer.

This full-time role offers benefits including health, dental, vision, 401k, paid time off, holiday pay, employee discounts, and overtime pay for holidays.

Qualifications

• High school diploma or GED required.
• 1–2 years in retail or customer service preferred.
• No prior work experience required.
• Experience handling cash and returns preferred.
• Willingness to learn and follow procedures.
• Ability to interact politely with customers.

Responsibilities

• Greet customers and assist with inquiries.
• Process returns, exchanges, and refunds.
• Operate POS systems and verify receipts.
• Handle customer questions and store credits.
• Maintain service counter cleanliness and organization.
• Follow store policies and communicate with team.

Skills

Customer service

Cash handling

POS systems

Receipt verification

Communication

Store policies

Education

High school diploma

Some college coursework

Tools

POS systems

Job description

Hugos Family Marketplace in Minnesota is seeking a Service Counter Clerk to deliver friendly, efficient customer service at the service counter. You will handle transactions, returns, exchanges, and refunds while upholding store policies and ensuring a positive shopping experience for every customer.

This full-time role offers benefits including health, dental, vision, 401k, paid time off, holiday pay, employee discounts, and overtime pay for holidays.