Customer Experience Clerk — Service Counter

Hugos Family Marketplace; Baudette (MN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Job summary

Hugos Family Marketplace in Baudette, MN, is seeking a Service Counter Clerk to provide exceptional customer service, handle transactions, and maintain the service counter operations.

This position offers Full Time or Part Time hours, with a pay range of $13.00–$15.00 per hour, plus benefits. You will greet customers, process transactions, and help with returns while upholding store policies and ensuring a positive shopping experience.

Qualifications

• High school diploma or GED required.
• Willingness to learn and follow procedures.
• Ability to interact politely with customers.
• 1–2 years in retail, cashier, or customer service roles preferred.
• Experience handling cash, POS systems, or returns.
• Experience resolving customer complaints or issues.
• Basic familiarity with store operations and inventory.

Responsibilities

• Greet customers warmly and assist with inquiries.
• Process returns, exchanges, and refunds accurately.
• Answer questions about products and services.
• Handle customer complaints professionally.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems and verify receipts.
• Maintain cleanliness and organization at the service counter.
• Follow store policies and procedures.
• Communicate effectively with team and management.

Skills

Customer service

POS systems

Cash handling

Communication

Problem resolution

Teamwork

Education

High school diploma or GED

Some college coursework or related experience

Tools

POS terminal

Job description

Hugos Family Marketplace in Baudette, MN, is seeking a Service Counter Clerk to provide exceptional customer service, handle transactions, and maintain the service counter operations.

This position offers Full Time or Part Time hours, with a pay range of $13.00–$15.00 per hour, plus benefits. You will greet customers, process transactions, and help with returns while upholding store policies and ensuring a positive shopping experience.