Customer Service - Return Agent - Fort Walton Beach

National Car Rental; Eglin Air Force Base (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Return Agent at Fort Walton Beach Airport (VPS). The role involves greeting customers, guiding them through the return process, and ensuring smooth transactions in a fast-paced environment.

The position emphasizes friendliness, efficiency, and attention to detail in daily operations. Position offers incentives such as paid time off, employee rental discounts, retirement plans with 401k matching, health, life, dental, and vision insurance, plus training and

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• Minimum 1 year of continuous customer service retail or administrative support experience.
• Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years.
• No drug or alcohol related convictions on driving record in the past 5 years.

Responsibilities

• Greet customers arriving at the lot and provide friendly service.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and log them into lost and found.
• Explain rental charges and provide an accurate receipt.
• Provide information about transportation to the airport terminal and direct customers accordingly.
• Check vehicle for damage and direct customers to complete damage/loss report.
• Ensure the lot is organized to facilitate movement and access.

Skills

Customer service

Communication

Detail oriented

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position pays $15.00 / hour and is located at the Fort Walton Beach Airport (VPS) - 1701 FL 85 Eglin ARB, FL 32542.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: 12:00pm to 8:00pm
• Tuesday: 12:00pm to 8:00pm
• Wednesday: 12:00pm to 8:00pm
• Thursday: OFF
• Friday: OFF
• Saturday: 12:00pm to 8:00pm
• Sunday: 12:00pm to 8:00pm

Or

• Monday: 10:00am to 6:00pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 10:00am to 6:00pm
• Friday: 10:00am to 6:00pm
• Saturday: 10:00am to 6:00pm
• Sunday: 10:00am to 6:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)