Return Agent - St. Pete/Clearwater International Airport

National Car Rental; Clearwater (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Clearwater, FL is seeking a Return Agent to deliver friendly, efficient service during the rental return process on the Thursday-Monday shift.

You will greet customers, help them with the return, check belongings, process charges, and maintain an organized lot. The role includes assisting with transport information and following up on customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service retail or administrative support experience.
• Valid driver's license with limited violations in past 3 years and no DUI in past 5 years.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and log them for Lost & Found.
• Explain rental charges and provide accurate receipts.
• Provide professional information about transportation to the airport terminal.
• Thank customers and assess satisfaction; document issues if any.
• Check vehicles for damage and direct to the damage/loss report counter.
• Verify fuel level and complete service alerts for damages or recalls.
• Identify and tag vehicles for holds or maintenance; move to proper lot.
• Keep the lot organized for easy access and smooth traffic flow.
• Pursue personal growth through training and goal setting.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Valid driver's license

Shift schedule

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $16.00 / hour.

This Position Is Located At

14700 Terminal BLVD

Clearwater, FL 33762

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

Thursday- Monday 10:00am- 6:00pm / OFF Tuesday and Wednesday

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Thursday- Monday 10:00am- 6:00pm / OFF Tuesday and Wednesday
• Must be at least 18 years old