Customer Service - Return Agent - Pensacola Airport

Enterprise Mobility; Pensacola (FL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise and National/Alamo rental brands and is seeking a Return Agent at Pensacola Airport (PNS). You will greet customers, process returns, advise on charges, and assist with transportation to the airport terminal. A strong focus on service, accuracy, and professionalism is required.

We offer a benefits package and a schedule with weekday mornings and some weekend work; excellent growth opportunities in a large mobility company with a national footprint.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of continuous customer service, retail, or administrative support experience.
• Must have a current and valid driver's license with clean record in past 3 years.

Responsibilities

• Greet customers on arrival and use prescribed dialogue.
• Identify lost items and log them with date, time, and unit number.
• Explain rental charges and provide accurate receipts to customers.
• Provide information about transportation to the airport terminal in a professional manner.
• Thank customers using prescribed dialogue and assess satisfaction.
• Discreetly inspect vehicles for damage on arrival and guide for damage report.
• Ensure vehicles are returned with full tank of gas and proper documentation.
• Tag and track vehicles on hold for turnback or recall and guide to correct lots.
• Maintain organized lots to support smooth traffic flow and movement.
• Seek ongoing performance improvement through self-assessment, training, and goal setting.

Skills

Customer service

Communication skills

Retail experience

Administrative support

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

The pay for this position starts at $15 / hour.

This position is located at Pensacola Airport (PNS) - 2430 Airport Blvd Pensacola, FL 32504.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

We have the following schedules available:

• Monday: 5:00am to 2:30pm
• Tuesday: 5:00am to 2:30pm
• Wednesday: 5:00am to 2:30pm
• Thursday: 5:00am to 2:30pm
• Friday: OFF
• Saturday: OFF
• Sunday: 5:00am to 2:30pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted fornecearly$38 billionin revenuethrough a network of more than9,500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualifiedfrom consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)