Customer Service - Return Agent - Mobile Airport

Enterprise Mobility; Mobile (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Return Agent at the Mobile Airport (MOB) location. The role involves greeting customers, processing returns, and maintaining an orderly lot while ensuring accurate receipts and smooth rental flow.

Qualified candidates must be 18+, authorized to work in the U.S., with a high school diploma or GED and at least 1 year of customer service experience. A valid driver’s license is required, and standard benefits are offered, including health, dental, and retirement plans.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship.
• High School Diploma or G.E.D. required.
• Minimum of 1 year of continuous customer service retail or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years; excessive speeding may disqualify.

Responsibilities

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify items found in the vehicle and log with unit number, date and time.
• Advise and review rental charges; provide an accurate receipt.
• Provide information regarding transportation to the airport terminal in a professional manner.
• Thank customers using prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Check vehicle for damage on incoming vehicles and direct customer to the counter for damage/loss report.
• Determine if vehicle is returned with a full tank of gas.
• Complete a service alert for any mechanical or body damage reported by customers.
• Identify vehicles on system hold and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventive maintenance and verify movement to the proper lot location.
• Keep the lot organized for access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain reliable attendance and punctuality.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Retail experience

Communication

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position pays $15.00 / hour and is located at the Mobile Airport (MOB) - 8400 Airport Blvd, Mobile, AL 36608.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedule available:

• Monday: OFF
• Tuesday: 1:00pm to 9:00pm
• Wednesday: 1:00pm to 9:00pm
• Thursday: OFF
• Friday: 1:00pm to 9:00pm
• Saturday: 1:00pm to 9:00pm
• Sunday: 1:00pm to 9:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualifiedfrom consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)