Customer Service Representative

Smithereen Pest Management; New Lenox (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Smithereen Pest Management seeks a Customer Service Representative to support retention, scheduling, and daily administrative tasks at our New Lenox, IL location. This on-site role partners with the team to keep customers informed and ensure smooth service.

Fluency in English and Spanish is required, and strong communication and organizational skills are essential as you handle calls, follow-ups, and scheduling across multiple priorities.

Qualifications

• Fluent in English and Spanish required.
• Strong customer service and communication skills.
• Organized with excellent follow-up and attention to detail.
• Comfortable with inbound and outbound customer calls.
• Able to manage multiple priorities in a fast-paced environment.
• Customer service, scheduling, or administrative experience preferred.

Responsibilities

• Contact customers requesting cancellation and work to retain their business.
• Address customer concerns and document retention efforts.
• Complete customer call-aheads and establish standing service days/times when possible.
• Assist with inbound calls, scheduling, and rescheduling.
• Contact customers regarding schedule changes or technician call-offs.
• Follow up on work orders and third-party customer portals.
• Maintain accurate customer and scheduling information.
• Communicate professionally with customers and branch teams.

Skills

Customer service

Communication

Bilingual English/Spanish

Organization

Multitasking

Inbound/outbound calls

Job description

Position:Customer Service Representative

Location: New Lenox, IL

Remote Status: On-Site

Job Id:165

# of Openings:1

Join a Trusted Company with Over a Century of Excellence

Since 1888, Smithereen Pest Management has been a trusted leader in pest control—and an amazing place to build a career. We’re a family-owned company entering our second century of service, guided by our core values of leadership, honesty, respect, success, and passion.

At Smithereen, you’re not just an employee—you’re part of a legacy built on community, innovation, and teamwork.

Why You’ll Love Working Here

We believe in taking care of our people—both at work and beyond.

Smithereen Pest Management is looking for a Customer Service & Retention Specialist to assist with customer retention, scheduling, and daily administrative support.

Responsibilities

• Contact customers requesting cancellation and work to retain their business.
• Address customer concerns and document retention efforts.
• Complete customer call-aheads and establish standing service days/times when possible.
• Assist with inbound calls, scheduling, and rescheduling.
• Contact customers regarding schedule changes or technician call-offs.
• Follow up on work orders and third-party customer portals.
• Maintain accurate customer and scheduling information.
• Communicate professionally with customers and branch teams.

Qualifications

• Fluent in English and Spanish required.
• Strong customer service and communication skills.
• Organized with excellent follow-up and attention to detail.
• Comfortable with inbound and outbound customer calls.
• Able to manage multiple priorities in a fast-paced environment.
• Customer service, scheduling, or administrative experience preferred.